TRAVELLERS INSURANCE
Your Safety is Our Priority
What to Do in Case of an Incident
Traveling can sometimes come with unexpected challenges. In the event of an incident, we are here to guide you through the necessary steps to ensure all passenger safety and well-being. Please follow the instructions below:
1. Stay Calm and Assess the Situation
Take a deep breath. Assess your surroundings and evaluate the severity of the incident. Prioritize your safety and the safety of all passengers.
2. Reach Out to Us
Notify us as soon as possible. Our dedicated support team is available 24/7 to assist you. Share the incident details, Vehicle information, and any relevant documentation. We are here to guide you through the next steps.
Contact Information:
- Customer Support: 07047000590
3. Contact Local Authorities
If you are involved in an accident or witness an emergency, immediately contact local emergency services. Provide them with your location, details of the incident, and follow their instructions.
4. Document the Incident
Take photos or videos of the incident scene, damages, or any injuries if it’s safe to do so. Collect contact information from involved parties and witnesses. This information will be valuable
5. Medical Assistance
If you require medical attention, seek help immediately. Keep a record of medical expenses, prescriptions, and any treatments given/received. This information will be reimbursed.
6. Stay Informed
Keep communication lines open. Our team will stay in touch with you throughout the resolution process. Check your email, phone messages, and our online portal for updates and instructions.
8. Post-Incident Support
We understand that incidents can be stressful. Our support doesn’t end with the claim. Our team is here to assist you with any post-incident concerns or inquiries. Your well-being is our top priority.
Trust Us to Guide You
At Healthspring HMO Limited, we are committed to providing you with exceptional support during unexpected situations. Travel with confidence, knowing that our team is just a call away.